Through these General Conditions of Purchase we bind, on the one hand, Dreamtoom, SL (From now on the company), with CIF B54667357 and address at Camino La Huerta 31, 03540 Alicante, as owners of the Website and another, You as Buyer, as a natural person who accesses the Website and completes all the steps for registration, in order to place an order, including acceptance of these General Purchase Conditions.
We put at your disposal the email address email@example.com in order to answer any questions and complaints.
2. Products and services on the company's website
Our Website allows you to view the products offered in the catalog, as well as the possibility of acquiring them once registered after completing the indicated steps.
3. Information provided
From The Company we try to ensure that the information displayed on the Website is accurate, appropriate and up-to-date at all times. However, there may be situations beyond our control, such as interruptions that may arise in the development of the purchase, for which we assume no responsibility.
4. Pricing policy
The prices reported on the Website are set by The Company and are shown in EUROS and include VAT and / or any other applicable taxes. However, information regarding taxes may vary due to changes in them. The prices shown in the catalog do not include transport costs, which will be shown during the purchase process, before payment.
5. Acceptance of the general conditions of purchase
You must read these General Purchase Conditions and accept them, expressly, by clicking on the appropriate check box, after having chosen, where appropriate, the mode of delivery, and before proceeding with the payment.
The acceptance of these Conditions assumes that you give us your consent to send you electronic invoice. At any time you can withdraw it by writing an email to: firstname.lastname@example.org
6. Procedures for the purchase
To buy products from the catalog available on the Website, you must:
1. Access the Website.
2. Add the products you wish to purchase to the shopping cart.
3. Access the shopping cart and, after checking that the content is correct and, if necessary, complete the process to calculate the transport costs, click on "Accept" or "Next" or similar.
4. At this time you will be asked to identify yourself as a Registered User, or, if you have not already done so, it will be necessary for you to register as such.
7. Obligations of the buyer
To be able to buy on the Website, you must be of legal age according to Spanish legislation and with sufficient capacity to contract.
In this way, you are obliged, in addition to complying with everything established in these General Conditions of Contract, to:
1. Pay the amounts due that are specified throughout the purchase process.
2. Be responsible for the fact that the information you provide is authentic when you give us your consent and make the payment. You will be responsible for not having the necessary documentation to place the order, such as the ownership of the card with which you make the payments.
3. You are also responsible if you do not have the required documentation to receive the order. Therefore, you must inform yourself of the requirements that are required for reception, especially those that refer to border access to third countries.
8. Guarantees and responsibilities
We will only be responsible for the damages that we cause as a result of purchases made through the Website when they are derived from a malicious act of The Company. In particular, with an enunciative but not limiting character, we are not responsible for:
1. Your mistakes when placing the order.
2. Personal or material damages resulting from the use or consumption of the products purchased on our Website.
3. Failure to comply with these Conditions due to the actions of the company (s) responsible for the transportation and / or delivery of the order.
4. Failure to comply with the estimated deadlines shown on the screen, when unavoidable due to force majeure or when they do not respond to a lack of diligence of The Company.
The responsibility that we assume against you in no case includes the lost profit and in any case, will not be greater than the total amount received as consideration for the delivery of the products ordered.
You acknowledge and accept that the acquisition you make of the products is done under your own responsibility, and that the photographs shown on the Website constitute a mere example, and may have been treated digitally, not necessarily corresponding exactly the product shown with which will actually be received, which will be very similar characteristics.
Any breach of these General Conditions of Contract on your part may entail damages. If this were the case, you will be obliged to compensate us for any type of losses and costs that may arise (such as the fees of attorneys and attorneys), as well as if any type of claims or third-party proceedings against The Company took place.
All products purchased from THE COMPANY may be returned and refunded, provided that the Client informs THE COMPANY of its intention to return the product (s) acquired within a maximum period of 7 calendar days from the date of delivery and that the rest of the conditions established in this section are met.
THE COMPANY will only accept returns that meet the following requirements:
The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
The shipment must be made using the same box in which it has been received to protect the product. For the case that can not be done with the box with which it was delivered, the Customer must return it in a protective box in order that the product reaches the store of THE COMPANY with the maximum possible guarantees.
A copy of the delivery note must be included in the package, where the returned products are also marked and the reason for the return.
With the aim of providing customers with the return process and being able to do a proper follow-up of it, THE COMPANY establishes the only return procedure established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you ordered, etc.), the amount of the refund will be refunded. If the reason is different (the products were served correctly but they are not to your liking), the cost of the return costs will be borne by the customer.
To proceed with a return, the following steps must be followed:
Inform before 7 calendar days from receipt that the product wants to be returned. The information can be made via email to email@example.com.
THE COMPANY will inform the customer of the address to which the product should be sent.
The customer must send it through a courier company of their choice. The costs of the return must be paid by the customer.
Inform the courier company used, date and time of the return.
Reimbursement to the Client:
The return of the products will result in a refund equal to the cost of the returned products minus the cost of the return service, minus the cost of the initial shipment.
Returns are made using the original payment method whenever possible.
The refund will be made of the cost of the product, but not of the shipping costs, since it is an expense foreign to us.
In the orders that have been made with a Code or promotion of "Free Shipping" either by order quantity or by promotional code, the returns will be the cost of the product / s always subtracting the shipping cost corresponding to the geographical area where there is been sent (according to our shipping price tables), even if the customer has not paid for it in his order when benefiting from any Code or promotion, in the return the price fixed in our tables will be discounted.
Refunds and partial cancellations will result in partial refunds.
THE COMPANY will manage the return order under the same system that was used for payment within 3 days from the arrival confirmation to the warehouse of the returned order. The application of the refund in the Client's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
10. Safeguard and interpretation of the general conditions of purchase
These General Conditions of Purchase constitute a unique agreement between both, with reciprocal obligations.
If any of the provisions listed here is declared illegal, invalid or unenforceable, it must be interpreted in a manner that most closely resembles its original intention. However, this will not prejudice the validity of the remaining clauses of these General Conditions.
In this case, the parties will negotiate a new clause in substitution of the annulled one with the greater possible identity with the same one. If this were impossible and the clause was essential for the Conditions, in the opinion of the party harmed by its elimination, it may opt for the termination of the contract.
If we do not demand strict compliance with any of the terms of these Terms, it can not be interpreted as a waiver on our part to demand it in the future.
11. Legislation and jurisdiction
The relations between both are governed by Spanish legislation and jurisdiction.
As a general rule, for the resolution of conflicts related to the General Conditions of Purchase, both, expressly waiving any other jurisdiction, we submit to the jurisdiction of the Courts and Tribunals of your habitual residence. However, in the event that you have your home outside of Spain, we will submit, with express waiver of any other jurisdiction, to the courts and tribunals of the city of Alicante.
In the event that the contract has been concluded between The Company and a company or professional, they will be submitted, expressly waiving any other jurisdiction, to the corresponding jurisdiction according to Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce.
Last updated: 2019
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://www.woopwoopstore.com website (the "Service") operated by WoopWoop.
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